Installation FAQs



Installation Frequently Asked Questions

The following procedures apply to IMDG Code for Windows Version 12 and 13

1  What is an advance purchase code?
2  How do I receive the product?
3  How do I install the product?
4  How do I activate the product?
5  Can the download file be used for more than one installation?
6  What is a program serial number?
7  What is an Activation Code?
8  How do I transfer the product to another computer?
9  How do I uninstall the product?
10  What happens if my system is lost owing to computer failure?
11  I get a warning message saying 'Wrong code was entered ...' when I try to activate the product?
12  Multiple and network installations?
13  How do I purchase IMDG Code for Windows?
14  When purchasing online what do I receive?


Installation Frequently Asked Questions
1. What is an advance purchase code?

On completion of your purchase you are assigned an advance purchase code. This is a unique code that :

i) holds a history of your purchase details including the number of copies purchased ii) is required in order to obtain your activation code(s)
iii) is required should you need to transfer your product to another computer
iv) is required should you need to contact IMDG support for assistance

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Installation Frequently Asked Questions
2. How do I receive the product?

You can download IMDG Code for Windows from www.imdgsupport.com/download.asp and install the software onto any standalone computer meeting the system requirements. However, every computer on which you wish to use the software requires activation, which must be purchased. Alternatively, you can request a CD.

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Installation Frequently Asked Questions
3. How do I install the product?

If you have downloaded the product, it is installed by running the setup program called SetIMDG13.exe and following the on-screen instructions. If you have a CD, the installation will start automatically when you insert the cd into your drive. When installation is complete the product will launch automatically. Please note: this product requires activation, which must be purchased. When the product is first run it will display a serial number and ask you to enter its activation code.

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Installation Frequently Asked Questions
4. How do I activate the product?

When you first run the product it displays the Activation Window. In it you will see the Program Serial Number and you will be asked to enter an activation code. Obtain this activation code by going to the IMDG Support Activate page. Enter your Advance Purchase Code and the Program Serial Number. Your activation code will be displayed. Copy and paste this code into the Activation Window and press the Activate button.

For full installation and activation instructions contact support imdgsupport@existec.com quoting your advance purchase code, the activation code and the program serial number.

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Installation Frequently Asked Questions
5. Can the download file be used for more than one installation?

Yes, but each installation will require an activation code.  If you have purchased multiple copies then download the setup file once and copy it to each computer upon which you intend to use the product.

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Installation Frequently Asked Questions
6. What is a program serial number?

The program serial number is generated during product installation and is unique to the computer on which the product is installed. It is a code that looks like 1234567, i.e. a seven digit number. You will see this code in the Activation window when you first launch the program. You need your program serial number and your advance purchase code to obtain your activation code.

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Installation Frequently Asked Questions
7. What is an Activation Code?

Every computer on which the product is installed has to be activated by a seven digit activation code. You obtain your activation code from the IMDG Support web site. Click on the link in the program Activation window or link directly to the Activate page of the IMDG Support web site.

To obtain an activation code you require the following:

i) Your advance purchase code
It must have at least one remaining activation available. If you have already obtained your activation code(s) you will not be able to obtain any more. If you want to transfer to another computer please see Transfer to another Computer

ii) The program serial number displayed by your computer
If you use the link in the program Activation window your program serial number will automatically be entered for you. If you use the Activate page link shown above you will have to enter the program serial number (hint: copy and paste).

Your activation code will be displayed after you have entered an advance purchase code and program serial number. Enter the activation code into the program activation window and press the Activate button. IMDG Code for Windows will now be activated.

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Installation Frequently Asked Questions
8. How do I transfer the product to another computer?

During the two-year life span of an IMDG Code amendment it is possible that you will need to replace your computer.
Please note: your activation code for the old computer will not activate the new computer, because every computer generates a unique program serial number and requires a different activation code.

The following steps outline the transfer procedure:
i) Start the existing system and click the Deactivation option in the Help menu.
ii) De-activate the existing system and note the de-activation code (save details to file and/or print a hard copy).
iii) Go to the IMDG Support web site Activate page and enter your Advance Purchase Code. You will see your existing activation details.
iv) Click the De-activate button to the right of the existing activation.
v) Enter your de-activation code and confirm.  This will release another activation.
vi) Install the product to the new computer and obtain an activation code for the new program serial number.

For further transfer instructions contact support imdgsupport@existec.com quoting your advance purchase code, the activation code and the program serial number.

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Installation Frequently Asked Questions
9. How do I uninstall the product?

The following steps outline the uninstall procedure:
i) Follow the de-activation process described in FAQ 8 above.
ii) Uninstall the product from your computer. These details differ according to your version of the MS Windows operating system. Please see your system administrator.

For further help contact support imdgsupport@existec.com quoting your advance purchase code, the activation code and the program serial number.

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Installation Frequently Asked Questions
10. What happens if my system is lost owing to computer failure?

If you have lost your system owing to a computer failure or had to re-install following a virus problem, etc. you will not be able to run the product to obtain your de-activation code (see How do I transfer the product to another computer?)

You must contact support imdgsupport@existec.com quoting your advance purchase code, the activation code and the program serial number.

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Installation Frequently Asked Questions
11. I get a warning message saying 'Wrong code was entered ...' when I try to activate the product?

The activation code you have entered does not match the program serial number displayed by your computer. Please check your activation code and try again. You will have four (4) attempts and then the program will close. If you are still unable to activate your system please contact imdgsupport@existec.com quoting your advance purchase code, the activation code and the program serial number

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Installation Frequently Asked Questions
12. Multiple and network installations?

Please see IMDG Code Network Installation.pdf

NOTE: Every installation on a networked computer must be activated with its own activation code.  You will use your advance purchase code to obtain these activation codes until all activations have been used. If you need more activations for other network computers these will have to be purchased.

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Installation Frequently Asked Questions
13. How do I purchase IMDG Code for Windows?

You can purchase online now Your payment options are by credit / debit card, or you can request an invoice.

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Installation Frequently Asked Questions
14. When purchasing online what do I receive?

You will receive an email confirming your purchase. This email contains:-

i) Purchase details of the online transaction
ii) Your advance purchase code
iii) A link to be used when you are ready to obtain your activation code
iv) A link to full download and activation instructions

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